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hardwearsf.com The Hard Wear Store Online store.hardwearsf.com Guarantee and 30-Day Return Policy Guarantee and Return Policy:
It is our mission to personally guarantee your experience while browsing, shopping and ordering on store.hardwearsf.com.
Satisfaction Guarantee 30-Day Return Policy:
If you are not completely satisfied with an item purchased, and the item is in the same condition and original packaging in which you received it, including parts and accessories, and is in resellable condition, let us know and you may return it within 30 days of the receipt of purchase. Simply call us at 866-934-9327 to obtain a Return Authorization Number and shipping instructions. When returning the item, you should include a copy of your original invoice, and a note on the packaging slip explaining why you decided to return our product so that we can continue to improve our service.
Return shipping costs are non-refundable unless the item is being returned as a result of our error (damaged, defective, wrong item sent, etc.). For your protection, we encourage you to send your return in the method it was sent to you. Please retain all copies of your shipping receipt including tracking numbers for proof of return delivery. We cannot be held responsible for lost return packages. Return packages must be prepaid; we cannot accept COD. Please be aware that when exchanging an item for another, you will see a credit to your original pay method, and then a charge for the cost of the exchange item plus shipping and handling for the new order.
In order to process a return from your credit card, you will need to call 866-934-9327 to process your request. You will need to provide your full 16 digit credit card number and your web order verification number in order to receive a refund. If you need immediate assistance on this matter you may also call The Hard Wear Store direct at 866-934-9327. *Note: Certain items may be subject to a handling and restocking fee. Call our friendly customer care specialists for this information regarding your specific return. Ship your parcel to us by ground delivery prepaid; we cannot accept COD. Due to safety standards and other regulations, we cannot accept returns for the following items: unlaundered garments.
Damaged, Defective and Wrong Item Sent Return Policy:
If returning a damaged, defective or wrong item sent, customers must contact our customer care specialists by phone or email within 5 days of the receipt of purchase so that our specialists can explain the proper handling of the merchandise for returns and exchanges. A replacement item will be shipped to you upon contacting customer service. We guarantee all of our products against Defects and Damages, and will work within our manufacturer’s warranty policies.
Missing Items
If an item that was not backordered or out of stock is missing from an order, customers must contact our customer care specialists by phone or email within 5 days of the receipt of purchase. Shipping and packaging information must be provided so our specialists can review the problem to further resolve the issue.
Service Policy:
At The Hard Wear Store, we are committed to providing you with competitive prices. Due to market changes, prices are subject to change without notice. Some products will be excluded from discounts due to manufacturer guidelines. If you have any questions, please call customer service at 866-934-9327. We are not responsible for typographical errors that occur. Due to circumstances beyond our control, all products may not be available all the time. The Hard Wear Store Online Privacy Policy | | ______________________________________________________________________ | | |
| The Hard Wear Store seeks to be a trusted source for all your clothing and accessory needs. We take great care in safeguarding your personal information and in complying with all applicable Federal, Provincial, and state privacy laws, as well as our own internal standards and best practices. We want you to know that we value your privacy and are committed to responsible handling of your personal information (such as your name, physical address, e-mail address, and phone number), and we want you to know how we handle your information. This Privacy Policy ("Policy") describes the information, privacy and security practices for our Site. We understand and respect your privacy. We provide notice of our information handling practices; give choices about how your personal information will be used; give the opportunity to update or change your personal information; use information security safeguards; limit the sharing of your personal information; commit to complying with applicable privacy requirements; and provide ways for you to contact us about privacy concerns. When you participate in any of the activities described in this Policy and provide us with your personal information, you consent to how we collect, use and handle your information as explained in this Policy. Here we tell you what we do and do not do with the personal information you provide to us as you visit our Site and stores; purchase our products and/or services; and participate in our programs and/or newsletters. | | | Collection, Use, and Disclosure of Personal Information:
We may collect personal information when you: shop or take advantage of our products and/or services; establish or update an account with us; participate in a survey; provide us with comments or suggestions; call our contact center; or subscribe to our newsletters and other programs. We may use your personal information to better assist you when you visit or call us again and to send you special offers for products and services that may be of interest to you. We do this by print advertising, including regular mail, e-mail, and telephone for product or service-specific information. Unless you unsubscribe through opportunities available to you through our various communication vehicles, we may send you emails, or other promotional material. You may also unsubscribe to future communications from The Hard Wear Store by calling 866-934-9327 or emailing us at contact@hardwearsf.com. When visiting our Site, if you register for an online account or for any online offers, we may ask you to provide personal information and to select a password of your own choice to help keep personal information secure. We may use your registration information to help make your online shopping experience and orders quicker and easier, by pre-filling certain parts of your shopping information. When you make online purchases, we will collect your name, physical address, phone number, e-mail address and billing/shipping information, as well as credit card information. This information enables us to deliver products that you have ordered, fulfill your requests, contact you or the recipient(s) of your purchase in the event of order or delivery difficulties, verify or respond to your inquiries, and deliver services and information about our products or Site to you. If you make a purchase through our Site, the personal information you provide (for example, name, physical address, and e-mail address) will be added to our customer database. Our customer database may be used to send future communications from The Hard Wear Store to you unless you specifically unsubscribe. Note: Online purchases require use of an e-mail address to process the order. We may share your personal information with carefully selected third-party service providers in order to provide services to you, such as to fulfill orders (U.S. Postal Service, Federal Express, or other delivery companies we or you select), process payments, send communications from The Hard Wear Store, monitor Site activity, conduct surveys, maintain our customer database, and send mail and/or e-mail. We will share your personal information with our carefully selected third-party service providers on a confidential basis. These service providers are prohibited from using your personal information for any purpose other than providing services for The Hard Wear Store. We may combine the personal information you provide to us (on our Site, at our stores, and programs/ newsletters) with publicly available information and information we receive from or cross-reference with our marketing partners and others. We use the combined information to enhance and personalize your experience with us, improve the accuracy of our customer database (such as the U.S. Post Office to verify accuracy of addresses), increase our understanding of our customers, identify potential customers, and send Marketing Communications from The Hard Wear Store. We may be required to disclose your personal information for legal reasons, such as in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may release certain personal information when we believe that such release is reasonably necessary to protect the rights, property, and safety of others and The Hard Wear Store. We may also release personal information in the event of a corporate sale, merger, reorganization, dissolution or similar event. We will require such parties to treat your personal information in accordance with our Policy and to use and disclose your personal information solely for the purposes for which it was collected. | General Information About Our Site and The Internet:
Our Site uses Web technologies to gather navigational information about our Site and its technical efficiencies and services, such as time to connect to our Site and download pages. This information allows us to see which areas of our Site are most visited and helps improve our understanding of our customers' Site experiences. This practice also helps us improve the quality of online shopping experiences by recognizing and delivering more of the features, services and products our visitors prefer. In the process of gathering navigational information, non-personally identifiable information may be collected, such as domain type, Web browser version, service provider, and IP address, which will provide information about a visitor's use of our Site, like the time of a visitor's last visit to a Site page. Our Site uses "cookie" technology. A "cookie" is a small data file that a Website may send to your Web browser and store on your hard drive. Our Site uses cookies to simulate a continuous connection-cookie to let us "remember" information about your preferences and session and allow you to move within areas of our Site without reintroducing yourself. No personally identifiable information is stored in these cookies. You may choose to set your Web browser to not accept cookies. If your cookies are disabled, you can still view our site and make a purchase. Our Site server may automatically collect the address of the Website that you came from before visiting our Site, which Web browser you used to view our Site, and any search terms you have entered on our Site. Our Site may also use other technologies to track pages of our Site viewed by visitors, commonly referred to as "tracer tags". This non-identifiable "click-stream" data helps us understand how visitors use our Site. "Click-stream" is the sequence of clicks or pages requested as a visitor explores a Website. As a convenience to you, The Hard Wear Store provides links from its Site to third-party Websites. Inclusion of these links does not imply The Hard Wear Store’s endorsement of other companies, their Websites, or their products and services. This Policy does not apply to other Websites that may be accessible through our Site, including third-party sites that display The Hard Wear Store’s trademarks or otherwise promote our products and services. We encourage you to read the privacy policies of those other sites and third parties to learn how they collect and use information about you. |
The Hard Wear Store Online Security Policy | | ______________________________________________________________________ | Secure Online Shopping:
Because your credit card security is a high priority, we have taken numerous steps to ensure your payment information is processed confidentially, accurately, and securely. Our Site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your credit card information during data transport. SSL encrypts ordering information such as your name, physical address, and credit card number. In order to process a return from your credit card, you will need to call 866-934-9327 to process your request because of our secure online shopping policy. You will need to provide your full 16 digit credit card number and your web order verification number in order to receive a refund. If you need immediate assistance on this matter you may also call The Hard Wear Store direct at 866-934-9327. To provide you with an increased level of security online, when you register for an online account, you may also select a password to access your personal information. The Hard Wear Store will not ask you for your password in an unsolicited communication. | Children:
The safety of children is very important to us. Consequently, The Hard Wear Store does not knowingly or intentionally collect information from persons under 13 years of age without parental consent. If you are under 13 and wish to purchase items from our Site or wish to provide personal information, ask a parent or guardian for assistance. The Hard Wear Store cannot prohibit minors from visiting our Site and must rely on parents and guardians to decide which materials are appropriate for children under 13. | Questions And Concerns:
To report any known or suspected privacy or security breaches, or to submit privacy-related questions or complaints, please contact us in one of the following ways and we will respond within five (5) business days of receipt of your inquiry. 1. E-mail: angela@hardwearsf.com 2. Regular Mail: The Hard Wear Store
Attn: Owner
2401 Irving Street
San Francisco, CA 94122 3. Phone:
Toll-Free San Francisco Store: 866-934-9327 Toll-Free Online Customer Service: 866-934-9327 Monday – Saturday 10:00 am – 7:00 pm PST Sunday 11:00 am – 6 pm PST Please be sure to include your full name, address, phone number, and e-mail address (if applicable), and specifically describe your concern so that it may be appropriately addressed. | | Changes/Updates To This Policy Because our Site and stores will continue to implement new technologies and improve the products and services we provide, this Policy is subject to change. If there are significant changes or additions to this Policy, we will identify those changes below and/or in other communicative formats to keep you informed of any new information and procedures that may change the way we collect, use, or handle your personal information. If we change our information handling practices or this Policy in such a way that your personal information may be used or shared in a different manner, we will give you the opportunity to unsubscribe to having your information used or shared in that new way. | | | |
The Hard Wear Store Online Terms and Conditions ____________________________________________________ | About Us The Hard Wear Store’s website is located at http://www.hardwearsf.com. The site is owned and operated by Tickler Inc. with the online store located at http://www.store.hardwearsf.com. NitroSell hosts the online store website and provides access to our site. Online Shopping Terms and Conditions All orders and purchases made through this website are subject to the Online Shopping Terms and Conditions outlined below. These Online Shopping Terms and Conditions may change from time to time without prior notice, at our discretion.
Please make sure you have read our Privacy Policy and Terms and Conditions related to the use of this Website.
This website is owned and operated by The Hard Wear Store in conjunction with its subsidiaries (including Nitro Sell) and their affiliates. All orders and purchases made through the facilities of this website shall be subject to these Online Shopping Terms and Conditions.
These Online Shopping Terms and Conditions, the use of this website and any order or purchase made through the facilities of this website shall be governed by the laws of the state of Washington and the laws of the United States applicable therein.
You may only purchase or order items for personal or business use and lawful purposes and any other use is not permitted: we do not sell to exporters or resellers. You agree to pay for all charges noted herein as payable by you. You have to be 18 or older to purchase from the website. Any items purchased on this website will not be delivered to an address outside of United States.
The Hard Wear Store may correct errors or inaccuracies and change or update information on this website at any time without notice, including prices and availability of items. All prices listed on this website are in U.S. dollars and all charges will be processed in U.S. dollars.
All prices listed on this website are subject to confirmation. The Hard Wear Store will notify you by email or phone within 24 hours of making a purchase if the confirmed price of an item you have selected differs from the price listed on the website or on your purchase order. If you do not receive an email within 2-3 business days of completing a purchase order, The Hard Wear Store is deemed to have confirmed the purchase at the price listed. If you receive such notification, the sale will be automatically terminated unless you reply by email with confirmation of your intention to purchase the item at the confirmed price.
Online Shipping Terms and Conditions The Hard Wear Store will use commercially reasonable efforts to deliver items as quickly as possible and within any time periods indicated; however, The Hard Wear Store will not be responsible for any delays in delivery which are beyond its control. Please note that shipping rates are not guaranteed but vary with the national average delivery time. Where delivery is delayed, The Hard Wear Store will notify you as soon as possible.
Please note that store.hardwearsf.com is a division of The Hard Wear Store and that all prices listed on this website are for online purchases only and will not be matched at The Hard Wear Store location and/ or other online retail websites. Similarly all prices at The Hard Wear Store retail locations will not be matched for online purchases on this website. International shipping of Levi Strauss and Co. products or any of our products is strictly prohibited. We do not resell to wholesalers, distributors, jobbers, exporters, agents, or other retailers. We enforce policies prohibiting accumulation or diversion of LS&Co. products and reserve the right to decline a purchase if we feel that the order is not for personal use: orders for exzcessive units, multiple purchases by same customer, multiple purchases shipped to same address. We enforce a strict Limit 6 policy on any LS&Co. product in accordance withour contract with Levi Strauss and Co. The Hard Wear Store offers customers the option to have an online or offline order picked up in store at its location at 2401 Irving Street in San Francisco free of charge. Please note that when selecting the “Pick Up In Store” option, local customers should pick up their item(s) within 5 days. For item(s) that have been left over 5 days, a 3% restocking fee may be charged for each item that hasn’t been picked up. For items that are not in stock at time of purchase, the restocking fee will be waived until the product is available for pick up. Acceptance of Terms By accessing or using the Site, you agree to be bound by the terms of this Agreement. We encourage you to review this Agreement periodically for any updates or changes. If you do not accept the terms of this Policy, please do not use this Site. Fraud Prevention
In order to protect you and The Hard Wear Store from fraudulent transactions, The Hard Wear Store may provide your transaction-related information to a reputable third party organization to perform address verification. This address verification is intended to ensure that the "bill to" address that you provide matches your credit card address. The Hard Wear Store also reserves the right, at its discretion, not to ship items ordered or purchased on this website to certain addresses. In the event that The Hard Wear Store chooses not to ship an item, you will be notified by email and any amount charged to your credit card will be refunded. Acceptable Site Use
This is an e-commerce shopping site and no other use is permitted. The site may only be used for lawful purposes. Users are prohibited from violating or attempting to violate the security of this site or using it to obtain products not properly ordered and fully paid for. Users may not send unsolicited email messages ("spam") to or through the site or otherwise harass the site owner or other users. We reserve the right to refuse to deal with any user who violates our rules. Trademark Notice
All trademarks displayed on this site are subject to the U.S. trademark rights of The Hard Wear Store. These trademarks include, but are not limited to, product brand names, slogans, and logos. The unauthorized use of any trademark displayed on this site is strictly prohibited. In the event that any person has a dispute with any of the content on our site, notice of such dispute shall be provided promptly to us at 2401 Irving Street, San Francisco, CA 94122. Miscellaneous
In the event that any provision of the Terms of Service conflicts with the law under which the Terms of Service are to be construed or if any such provisions are held invalid by a court with jurisdiction over the parties to the Terms of Service, such provision will be deemed to be restated to reflect as nearly as possible the original intentions of the parties in accordance with applicable law, and the remainder of these Terms of Service will remain in full force and effect. Prices subject to change without notice. |
The Hard Wear Store accepts Visa, Master Card, American Express, and Discover. The Hard Wear Store Online Contact Us ____________________________________________________ The Hard Wear Store
Attn: Owner
2401 Irving Street
San Francisco, CA 94122 angela@hardwearsf.com 866-934-9327
Monday – Saturday 10:00 am – 7:00 pm, Sunday 11:00 am – 6 pm PST
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